Corporate Service Manager

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Corporate Service Manager
Central London

£24,000 – £26,000 per annum

Our client, the UK’s leading managed service provider and fastest growing business communications provider is looking for a Corporate Service Manager to join their firm based on site with one of their key clients in Central London. The company is rapidly growing, having quadrupled in size in the past eighteen months.

The Salary is between £24,000 to £26,000 plus 10% bonus.

Job Purpose Statement:

As the successful candidate for this Corporate Service Manager position, you will be the primary contact for the customer to whom you are appointed, and provide dedicated change, service and incident management ownership to them onsite at their head office in central London. You will be responsible for monitoring and be delivering against key service level agreements (SLAs) and working closely alongside the customer on projects, day to day support, and overall administration of their account. Developing the relationship with the customer and maintaining this to a top-level standard, as well as building and maintaining existing supplier relationships will be key, as will excellent organisation skills and a professional, passionate outlook.

Job Accountabilities:

  • Managing and maintaining the customer relationship alongside the Client Director
  • Monitoring and meeting service level targets
  • Building and maintaining strong supplier/partner relationships with both the company and the customer suppliers
  • Providing day to day administrative support
  • Management and analysis of customer bill reporting
  • Overseeing practice of customer/supplier processes and feeding back suggested changes where required
  • Managing incidents, service and change requests through to resolution and in line with contractual obligations
  • Documenting and rolling out of changes in existing process/new processes where required
  • Understanding and operating to differing contractual obligations
  • Managing conflicting and changing priorities
  • Resolving escalations and complaints

Your key challenges will be:

  • Retaining knowledge of network products and services, plus manufacturer hardware and support
  • Maintaining key customer contact relationships
  • Being conversant with network pricing and tariffs
  • Maintaining up to date customer system records
  • Managing conflicting and changing priorities

The company has a diverse and dedicated team, unified by a common, deeply-held passion for their customers and brand. They’re looking for someone who has the same excitement and attitude.

Skills and Aptitudes –

  • Excellent organisational skills
  • Excellent written and verbal communication skills
  • Ability to work under pressure and to deadlines where needed
  • Ability to prioritise workload and manage own time
  • Proficiency in MS Office essential, especially excel
  • Ability to work independently but with awareness of when proactive escalation is required
  • Ability to quickly absorb and understand technical and product specific information and relay this to end users effectively

Experience –

  • Two years minimum experience in administrator type role
  • Experience within Telecoms industry preferred but not essential
  • Experience in customer facing environment preferred
  • Some experience of service management preferred but not essential

Qualifications –

  • ITIL foundation preferred but not essential
  • Minimum 5 GCSEs or equivalent

Please fill in the form below to apply for this role