Customer Service Consultant

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Customer Service Consultant
Reading

£17,000 – £20,000 per annum


One of my clients based in Reading is looking for a Customer Service Consultant to join their team. The company is a luxury travel company who have been going for a number of years and are expanding again.

Responsibilities:

  • Successfully quote for and sell luxury holidays products to our clients over the telephone
  • Advise clients of the correct payment plan and terms & conditions of their reservation and collect the correct amount of payment at the time of booking
  • Ensure that all elements of the holiday are explained, booked and charged correctly to the client at the time of booking
  • Accurately amend client’s bookings as required by them and to pass the details on to the administration team
  • Assist with any questions our clients may have pre- or post-holiday
  • Ensuring that all customers have paid on time and that suppliers are paid on time

Skills & Qualifications:

  • Communication skills both written and verbal
  • High level of skill, knowledge and ability in an assigned functional area

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