Our Client is looking for dedication and reliability , alongside great interpersonal and communication skills, especially when handling high-net-worth individuals. You must also have problem-solving skills, be a team player and have good time-management skills.
The most successful team members are those that genuinely care for the business and wish for it to succeed. Dedication is a key part of this role and in turn they will provide you with an enjoyable and respected career in luxury travel.
We are a highly motivated team and flexibility is key to any role in this business.
Key Duties
- Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
- Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
- Assisting clients with their voyager personalisers.
- Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
- Using your experience to assist the Sales Team in all aspects of their work.
- Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
- Assist with any questions our clients may have pre- or post-cruise.
Education & Experience Requirements:
- Previous experience in Customer Service
- Excellent communication skill, both written and verbal
- Excellent attention to detail
- Competent with IT
- Due to the location of the office, access to your own vehicle is essential