Customer Service Consultant (office based) F/T


Grazeley, Reading | Customer Service Consultant | 24,500 p/a

11 March 2024

Our Client is looking for dedication and reliability , alongside great interpersonal and communication skills, especially when handling high-net-worth individuals. You must also have problem-solving skills, be a team player and have good time-management skills.

The most successful team members are those that genuinely care for the business and wish for it to succeed. Dedication is a key part of this role and in turn they will provide you with an enjoyable and respected career in luxury travel.

We are a highly motivated team and flexibility is key to any role in this business.

 

Key Duties

 

  • Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
  • Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
  • Assisting clients with their voyager personalisers.
  • Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
  • Using your experience to assist the Sales Team in all aspects of their work.
  • Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
  • Assist with any questions our clients may have pre- or post-cruise.

 

Education & Experience Requirements:

 

  • Previous experience in Customer Service
  • Excellent communication skill, both written and verbal
  • Excellent attention to detail
  • Competent with IT
  • Due to the location of the office, access to your own vehicle is essential

 

 

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