The Facilities Coordinator (FC) is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting.

Key Duties:

Support Property and Facilities Management:

• Assist in managing our portfolio of 20+ tenanted properties across London, including head office.
• Provide support in overseeing property and facilities maintenance, ensuring effective delivery of services.
• Ensures delivery of committed services and overall satisfaction with MWA projects Ltd performance.
• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators.

Helpdesk Service:

• Act as the first point of contact for our client(s) regarding property and facilities requests.
• Assist in coordinating, planning, and actioning requests to resolve issues promptly and professionally.
• Proactively manage the helpdesk, CAFM, client engagement and WIP updates.
• Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

Relationship Management:

• Help establish, develop, and maintain effective working relationships with an approved supply chain of contractors and service providers.
• Assist in ensuring contractors and service providers meet the needs and locations of our portfolio.
• Seeks to continuously improve processes, systems and overall client satisfaction.
• Work collaboratively with internal departments within MWA projects Ltd to drive Cross selling opportunities and business growth.

Health and Safety Compliance:

• Support the Facilities Account Manager in ensuring all properties are safe, secure, and compliant with health and safety regulations.
• Assist in training and educating head office colleagues on health and safety matters.
• Provide administrative support, including collecting Risk Assessment Method Statements (RAMS) and Safe Systems of Work (SSOWs).

Maintenance Coordination:

• Help co-ordinate all maintenance works, including new requests, work-in-progress, and scheduled maintenance within service level agreements (SLAs).
• Assist in the planning and delivery of capital projects.

Contract Management:

• Support procurement and tendering processes for project costs, suppliers, maintenance services, and specialised work.
• Assist in liaising with tenants, contractors, and local authorities to progress works.
• Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.

Document Management:

• Support the management of leases (reviews, breaks, expiries), health and safety inspections, compliance reports (PAT, fixed wire, asbestos), site documents, and service reports.
• Assist with budgetary requests, analysis and reporting.
• Collating, monitoring and managing all facilities documentation.

Financial Management:

• Assist with researching, analysing and reporting budget variances.
• Work with team members to identify and respond to any financial or budgeting related issues.
• Supports requests associated with MWA projects Ltd, Operations and Financial audits.
• Assist Facility Account Manager with tactical planning for the regional facilities team’s goals and objectives.

Education & Experience Requirements:

• 2+ years’ experience within Facility or property management (essential)
• Previous helpdesk experience
• Facilities management experience
• Knowledge of working with FM CAFM system (essential)

Qualifications:

• IWFM (desirable)
• IOSH / NEBOSH (desirable)

You will enjoy:

• Working with a dynamic, multi-skilled and fast paced organisation.
• Building relationships with clients, contractors and colleagues.
• Working with some of the UKs most prestigious brands.
• Opportunity to continue professional training and development.
• A competitive salary and benefits package.