Key Duties

• Confirming details for the diaries of Field-Based trainers by both phone and email.
• Regular contact with Field-Based trainers.
• Communication with clients for organisation of various training courses and responding to training requests with existing customers.
• Compiling and sending course joining instructions via email.
• Sending e-confirmation documents for training dates, including costing and course content.
• Travel arrangements within UK and overseas (flights, accommodation, car hire, airport parking etc.).
• Ensuring CRM system is kept updated with all relevant information.
• Answering & directing phone calls and taking messages.
• General administration duties as required.

Education & Experience Requirements:

• Confident, motivated team-player and problem solver.
• Individual who can work under pressure and adapt to a fast paced and changing environment.
• Enthusiastic, can-do attitude with a willingness to learn new skills and processes.
• Strong attention to detail and organisation skills.
• Excellent communication skills, written & verbal.
• Relevant Logistics or Administration experience preferred but not essential.
• Basic knowledge of Microsoft Word, Outlook & Excel.