Transport Office Clerk

Knowl Hill | Transport Office Clerk | Up to £27,000 depending on experience.

20 October 2022

Our Client is looking for an office administrator to support the Depot Operations Manager to ensure customer expectations are exceeded. the job – holder will also provide support to the Transport Office co-ordinators during busy periods of the day.

Key Duties:

  • Addressing and passing relevant info to Contract/Depot Operations Manager, e.g. complaints, requests etc from customers.
  • Working with HR and H&S to ensure new employees are processed correctly, assisting Operations with induction training, issuing of clock cards and gathering all personal information.
  • Liaising with drivers and drivers’ mates with regard to general queries, including basic payroll queries/HR issues
  • Process customer requests from initial order through to the invoicing stage. Record and input data to ensure accurate invoicing and minimal customer queries.
  • Taking minutes at meetings and producing disciplinary and grievance notes.
  • Keeping drivers/mates’ records, e.g. training, licences etc. up to date in accordance with the Data Protection Act 1998


  • Educated GCSE (or equivalent) standard in Maths and English.
  • Ideally hold a full UK driving licence.

Experience/ Skills / Knowledge:

  • Ideally 2 years’ office-based experience involving transport operations, or a sound knowledge of the waste industry.
  • Good computer skills, with excellent working knowledge of Microsoft Word, Excel and Outlook.
  • Numerate, and confident with the written word.
  • Evidence of being self-motivated by undertaking relevant training and making suggestions for continuous improvement in systems and processes.
  • Place high importance on providing the best customer service.

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